Requisition Number: 2021-010
Job Title: Loan Servicing Specialist
City: Burgaw
State: NC

Loan Servicing Specialist

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Description/Job Summary

Who is Cape Fear?
Headquartered in Fayetteville, North Carolina, Cape Fear Farm Credit offers career opportunities throughout Southeastern NC. Our mission of being the lender of choice to all of agriculture and our rural communities is at the heart of what we do each and every day. We service the needs of part-time and full-time farmers, as well as the mortgage credit needs of rural homeowners. Federally chartered and a part of the national Farm Credit System, we are locally owned by our customer-owners. As we work together, we can help you achieve your goals and dreams, while strengthening our communities.  

                                                                                                   Be a Servant – Be Better – BeGritty – Be Open & Inclusive – Be Present – BeWell

At Cape Fear Farm Credit, you would be part of one of the nation’s strongest and most respected financial institutions. Through your work, you would contribute to feeding, clothing, and fueling the world by supporting agriculture and rural America.

Loan Servicing Specialist - Burgaw, NC

Cape Fear Farm Credit has an open position for a Loan Servicing Specialist in our Burgaw, NC office. In this role, the Loan Servicing Specialist will conduct internal loan closings, complete final loan verifications, set up and maintain both the digital and secured loan files, maintain internal controls, and perform loan accounting and servicing functions. This role will report to the Branch Manager.

What we offer:

  • Competitive pay
  • Comprehensive benefits
  • Company-matched 401k
  • Commitment to training and professional development
  • Meaningful work that allows one to make a difference
  • Opportunities for work-life balance


How you will impact Cape Fear Farm Credit:
  • Accurately and efficiently processes loans and branch related accounting
  • Independently processes and closes all sized loans with moderator complexity while meeting work quantity expectations
  • Timely and accurately keys payment and ledger entries, prepares deposits, transaction summaries and daily balancing
  • Adheres to Association's internal controls policy
  • Ensures files are complete and scans loans per Association policy
  • Shows initiative by proactively pulling loans from the queue
  • Demonstrates mastery of dues and requires a low level of oversight 
  • Ensures all customers have a great customer experience 
  • Effectively communicate with customers and team members 
  • Demonstrates a commitment to learning and growing by proactively following development plan
  • Maximizes quality business growth to meet Association’s profitability and other business plan objectives

Required Qualifications

What you need to succeed:

  • Associates degree in business, legal, or accounting or the equivalent of experiences in these fields
  • Strong organizational, customer service, interpersonal relations, and communication skills
  • Quick learner, strong problem solver, and adaptable
  • Work independently under general supervision
  • Must have the ability to travel within the business footprint to provide branch coverage as needed
  • General knowledge of computers and Microsoft Office
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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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